Website Accessibility / Request Alternate Format

If you would like to request materials on this website in an alternate format, the form can be found at the bottom of this page.

A student, parent or member of the public who wishes to submit a complaint or grievance regarding a violation of Title II of the Americans with Disabilities Act (ADA)and Section 504 of the Rehabilitation Act related to the accessibility of any official Westford district web presence that is developed by, maintained by, or offered through the District may complain directly to a school administrator, or the district webmaster.

The initial complaint should be made by emailing the Webmaster for Westford Public Schools [email protected].  Whether or not a formal complaint is made, once the District has been notified of inaccessible content, effective communication shall be provided as soon as possible to the reporting party to provide access to the information. The Complainant should not have to wait for the investigation of the complaint to be concluded before receiving the information that he/she was unsuccessful in accessing.

To file a complaint regarding the inaccessibility of the District’s public website content, the Complainant should submit a description of the problem, via:

  1. email to: [email protected]
  2. regular mail to: 
    Westford Public Schools Webmaster
    JoEllen Baird
    Central Office
    23 Depot Street
    Westford, MA 01886 

The complaint should include:

  • Name
  • Address
  • Date of the Complaint
  • Description of the problem encountered
  • Web address or location of the problem page
  • Solution desired
  • Contact information in case more details are needed (email and phone number)

The complaint will be investigated by the Webmaster. The student, parent, or member of the public shall be contacted no later than five (5) working days following the date the Webmaster is given the above information.

The procedures to be followed are:  

  • An investigation of the complaint shall be completed within fifteen (15) working days. Extension of the timeline may only be approved by the Superintendent.
  • The investigator shall prepare a written report of the findings and conclusions within five (5) working days of the completion of the investigation.
  • The investigator shall contact the Complainant upon conclusion of the investigation to discuss the findings and conclusions and actions to be taken as a result of the investigation.
  • A record of each complaint made pursuant to the Westford Public Schools website shall be maintained at the District office. The record shall include a copy of the complaint filed, report of findings from the investigation, and the disposition of the matter.


Request Alternate Format Materials

If you need access to materials on our website and are unable to use them in their current format, please fill out the form below and we will accommodate your request. Please allow up to 2 days for a response.